1. A user must first register, which is done by entering one’s data in the online form available at: https://bizbox.zzi.si/bizBox/viewspublic/user_profile/registration.xhtml.

After confirming the data entered, you will receive a message to your email address containing a link to set the password for your user name. The user name is assigned to you by the system and is made as NAME.SURNAME.

2. Log in to the bizBox portal at www.bizBox.eu by clicking the ENTER button. After successfully logging in with your user name and password, click the Company registration link and enter the tax number of the company.

A) If you are the legal representative of the company, choose the A REPRESENTATIVE option. In this case, you can register using a qualified digital certificate or a paper form.

When registering by way of a qualified digital certificate, you need to have the latest Java version installed and a personal digital certificate of the representative (must not be issued to the company, but to the natural person).

If you lack such a certificate, you can complete the registration using a paper form that you will receive to your email address in PDF format upon the completion of registration. Please print, sign and stamp the form, then scan it and send it to the email address prodaja@zzi.si.

B) If you are not the legal representative of the company, please select the NOT A REPRESENTATIVE option, and enter the name, surname and email address of the legal representative of the company. Then follow the registration procedure. Upon completing the registration, you will receive the registration form to your email address in PDF format. Please print, sign and stamp the form, then scan it and send it to the email address prodaja@zzi.si. – Link to instructions in PDF format

To send from the bizBox network, it is necessary to register the user and company on the bizBox portal. In addition to registering, it is necessary to select the relevant package for transmission, which depends on what information system you use and on the monthly quantity of the messages sent. To select an appropriate package, it is best that you contact our sales department, which will be happy to advise you in the selection of a suitable package.

The means of transmission also depend on your information system. If your program has been integrated in our bizBox portal, it is only necessary to arrange program settings and transmission will take place automatically. You can check whether you are using a program provided by one of our partners or not HERE (link to the list of partners).

If you have your own programs, it is best to check options for transmission from your system individually.

If your company is a small one sending only a small number of invoices, you may opt for a simple web interface for e-invoice transmission.

Invoices can be sent from the bizBox network to Croatia as well, i.e. the FINA and mojeRacunHR networks. Invoices can be sent from your accounting programs, if provided by the latter, or from our web interface on the bizBox portal.

If you have no accounting program of your own, please notify that to our support office (podpora@zzi.si), which will provide you access to the web interface for e-invoice creation on the bizBox portal.

Access to the list of bizBox portal recipients is available at https://www.bizbox.eu/eimenik/. If you are interested in a company that is not on the list, you can also contact us at prodaja@zzi.si or podpora@zzi.si, so that we can check whether there is any specific reason why the company does not wish to be published in the e-directory.

You can log in to the bizBox portal using your existing user name and password. You will see the button Company registration on the right side. Click it, enter the tax number of the new company and continue according to the known procedure.

You can delete or add a new person only as the administrator/representative of the relevant company. Inform the company administrator of the user name assigned to you in the registration procedure.

The procedure to add/delete a user:

·    The administrator logs in to the bizbox.eu using their own user name and password.

·    On the left side, they select My companies and click the pencil to edit the selected company.

·    In the top right corner, they select the Headquarters and then click the button Persons.

·    By clicking the button LINK USER NAME, found in the top right corner, a new window will pop up where they enter the user name of the person they wish to add, the location (HQ) within the company and the user’s role at the company.

·    This is confirmed by clicking the button Confirm. Additionally, it is necessary to edit the application roles of the person added (access to the e-mailbox, e-archiving, etc.).

If you wish to delete a person, you select the Bin and the person will be deleted.

If you are having problems interpreting an error you have received, please contact our support office, where we will check together what the return message received means. If you are having problems creating an invoice, please contact your accounting program provider.

You can order bizBox services from bizBox partners if you are using one of our partner solutions, otherwise you can complete the inquiry form. Based on the data provided, we will prepare a customised quotation.

No; by registering you gain free access to the bizBox portal, free-of-charge receipt of e-documents and the use of free-of-charge bizBox services or solutions.

Yes; the company may transfer from one EDI package to another. We can make a cost estimate together and draw up a proposal for transfer to a new billing system.

If you wish to cancel our services, please inform us thereof at prodaja@zzi.si. You will then receive a sample form for the cancellation of the subscription relationship and the option of company and/or user deletion from the bizBox portal.

The subscription cancellation means merely the cancellation of payable bizBox services, whereby you may keep the free e-mailbox and other free-of-charge services.

If a company is wound up, we recommend that you cancel the subscription as well as delete the company from the bizBox portal.

In such case, it is best that you contact us and we will check together whether the new business information system already provides the integration of bizBox services and whether it is a bizBox partner. If not, you can turn directly to our bizBox sales department to transfer the subscription or you may order the activation of the service from your provider. You then enter the existing user accesses in the new system.

It is necessary to register users and the company on the bizBox.eu portal. You will enter them in your solution, as they provide the electronic exchange function. The receipt is free of charge, while the activation of transmission must be ordered from the solution provider if the latter is a bizBox partner. Otherwise complete the inquiry form. Based on the completed form, we will send you options for subscription or prepaid packages.

Yes, you can still use the free-of-charge receipt of e-documents and other free bizBox tools or services.

1. 1. cvc-complex-type.2.4.a: Invalid start of content with the `attachments` element found. One of `{document}` is expected

The envelope lacks data on attachments.

2. cvc-complex-type.2.4.b: The content of the `envelope` element is incomplete. One of `{document}` is expected.

The envelope lacks data on the document.

3. cvc-complex-type.2.4.b: The content of the `physical-address` element is incomplete. One of `{address}` is expected.

The envelope fails to indicate the (physical) address of the company.

4. Error at document: file is missing!

The package does not contain all the files indicated in the envelope.

5. Validate FROM:No default account! (user:JANEZ.KOSIR, type:INVOIC.ES.1_6, location:C:SI85190586)

The outgoing transmission account is inactive – please contact ZZI or check for the accuracy of user data and the sender’s tax number.

6. Validate FROM:Data not found in the system! EADDRESS:SI85190586.HQ (user:JANEZ.KOSIR, type:INVOIC.ES.1_6, location:C:SI85190586)

The sender has not arranged the electronic exchange for outgoing document transmission.

7. Validate FROM:Account SI85190586.HQ is blocked!(user:JANEZ.KOSIR, type:INVOIC.ES.1_6, location:C:SI85190586)

The sender has a frozen account for outgoing document transmission (the transactions in the PP package are used up).

8. Validate FROM: Session does not exist!

GUID validity has expired.

9. Validate TO:At least one of `EAddress` `ELocation(Company)` is mandatory!

The envelope lacks the recipient’s data for routing.

10. Validate TO: YOU HAVE NO RIGHTS TO SEND THE DOCUMENT! (type:RETURN MESSAGE, location to:C:SI85190586)

The recipient does not receive documents from that sender – the recipient has limited receipt.

11. Validate TO:DATA NOT FOUND IN THE SYSTEM! (type:INVOIC.ES.1_6, location to:C:SI8519058)

The envelope contains an inadequate tax number of the recipient or the recipient has not arranged for the receipt of e-invoices.

12. Validate TO:DATA NOT FOUND IN THE SYSTEM! (type:INVOIC.ES.1_6, location to:C:)

The envelope lacks the recipient’s tax number.

Return messages inform you whether the recipient has seen or accepted an invoice or not. You will receive a return message for each e-invoice sent. It is an XML document in which two boxes are vital for you: Type of confirmation and Description.

The type of confirmation tells you about the type of return message, while the Description box contains a message of confirmation, rejection or notification of a network error.

The most common types of confirmation are 12, -99, 27 and 29.

The type 12 return message (ConfirmationType=12) is generated in the ZZInet network (bizBox) and means that an e-invoice has been successfully delivered (to PPA or some other economic entity).

The type 27 return message (ConfirmationType=27) means that the e-invoice to which the return message refers has been rejected. The Description box may also contain the reason for rejection. Such a return message is generated by the business information system of the user who is the recipient of the e-invoice.

The type 29 return message (ConfirmationType=29) means that an e-invoice has been accepted without any corrections. Such a return message is generated by the business information system of the user who is the recipient of the e-invoice.

The type -99 return message (ConfirmationType=-99) returns network errors explaining why an e-invoice has not been delivered to the recipient. Although such a return message is generated in the ZZInet network, it usually contains an error description returned by the UJPnet system (upon transmission to budget users) in case of a falsely completed invoice (envelope). An e-invoice for which one has received a type -99 return message must be amended and re-sent to the recipient.

The place where you can see outgoing invoices also depends on the manner of transmission (ZZInet, accounting program, the e-ordering app, etc.); however, you may always see an outgoing invoice on the bizBox portal, i.e. in the e-mailbox under the Outgoing tab, irrespective of the mode of transmission. By clicking the down arrow, you may also see whether a return message has been received for an invoice and whether the latter is positive or negative.

• ERROR: Inadequate level of rights or the issuer for the tax number SI85190586 cannot be found!

The error means that the company has not been registered yet to PPA as an e-invoice issuer.

If you intend to send e-invoices by way of bizBox services, please contact us, so that we can arrange the registration for e-invoice issuance to PPA.

• ERROR: The recipient with account No. SI56000011110000111 and tax number SI85190586 cannot be found within the UJPnet system!

If you receive a return message containing the above error type, it means that you failed to enter the right transaction account number for the selected recipient (payer).

If the recipient is a budget user, you can ?? on the website https://storitve.ujp.gov.si/dostop/seznam-prejemnikov-eracunov/ . ??

• ERROR: Account No. SI56SI56000011110000111 does not match the IBAN format!

The error means that the entered transaction account number has the wrong form. A transaction account number must have 17 characters starting with SI56 and followed by 15 digits.

• ERROR: Payment reference: The length is not within the prescribed limits!

The error means that the entered payment reference (structured reference) is not of appropriate length according to the eSlog scheme.

The maximum number of reference characters cannot exceed 35 characters. The reference number is otherwise composed according to the Bank Association of Slovenia “Regulations for creating and using standard references when executing payment services”.

• ERROR: The invoice in the attachment does not comply with the prescribed eSlog scheme. Error in row 8 and column 14! (Node name: sender_mailbox, node type: Element, description: The element 'sender_eddress' has invalid child element 'sender_mailbox'. List of possible elements expected: 'sender_agent'.)

Such an error type calls for a review which data is listed as expected (List of possible elements expected). The above case indicates the “sender_agent”, meaning that the e-invoice lacks data on the sender’s BIC bank code.

List of common missing elements:

• [ERROR: Attachment 1: Attachment under sequence No. 1: The invoice in the attachment does not comply with the prescribed eSlog scheme. Error in row Unknown and column Unknown! (Node name: Unknown, node type: Unknown, description: There is an error in XML document (12, 8302).)

There could be several reasons for this error, since the cause is “Unknown”. According to our current experiences, the most common cause for this error is the data referring to the “measurement unit” containing too many characters (e.g. spaces).

• "-99" ["[ERROR: Attachment under sequence No. 1: The document does not comply with the prescribed scheme. Permitted documents: UBL 2.1, CEFACT 100.D16B, eSlog 2.00! ]"].

The document is not sent in the appropriate format or, rather, the sent eSlog 2.0 is not written according to the prescribed .xsd scheme – please contact the provider of the IT solution.

• "-99" ["[ERROR: Attachment under sequence No. 1: The XML document in the attachment is not signed. Error: The node reference document /Invoice/M_INVOIC/G_SG1[S_RFF/C_C506/D_1153='XX']/S_RFF/C_C506/D_1154 is mandatory! ]"]

The invoice lacks a reference document; at least 1 reference document (contract/order/delivery note) is required.

• -99" ["[ERROR: Attachment under sequence No. 1: The XML document in the attachment is not signed. Error: The node registration No. of the recipient (legal entity/Invoice/M_INVOIC/G_SG2[S_NAD/D_3035='BY']/G_SG3[S_RFF/C_C506/D_1153='0199']/S_RFF/C_C506/D_1154 must be stated exactly once! ]"

The invoice lacks the registration number of the e-invoice recipient.

• "-99" ["[ERROR: Error: The node registration No. of the issuer (legal entity)/Invoice/M_INVOIC/G_SG2[S_NAD/D_3035='SE']/G_SG3[S_RFF/C_C506/D_1153='0199']/S_RFF/C_C506/D_1154 must be stated exactly once! ]

The invoice lacks the registration number of the e-invoice sender.

• ¨-99¨ [¨HALICL0016: The transaction (recipient_account=`SI56029221234567965`, XXX_EXT_ORDER.DOC_ID=`test`, XXX_EXT_ORDER.EXTERNAL_ID=`test-12561912568 `) cannot be routed.¨]

The recipient’s IBAN is false or the recipient has not arranged receipt in the mentioned account.

• ¨-99¨ [¨Error during validation: The size of attachments has been exceeded: 5965875. The maximum permitted size is 2097152!¨]

The total size of the invoice is too large to be delivered.

• ¨-99¨ [¨Name of the file added as attachment 2 cannot contain spaces or palato-alveolar consonants. The name may contain only lower-case and upper-case letters, digits and underlines!¨]

The attachment is falsely named, which is why the invoice cannot be delivered.

The documents for implementing integration are available on the bizBox portal https://bizbox.zzi.si/bizBoxUtils/views/api/bizboxEstoritve.xhtml. For the relevant testing and exchange please contact our support office, which will provide you with a test access to the demo bizBox portal.

You can see your incoming and outgoing documents on the bizBox portal in your e-mailbox.

The bizBox network can be used to exchange all e-documents that you have agreed to exchange with the recipient. In practice, users mostly exchange e-invoices, e-credit notes, order forms, delivery notes and order confirmation forms.

You can exchange e-invoices with partners in the bizBox network, the BANKART banking system and with the users of related networks (FINA HR (entities subject to public procurement in Croatia), MojeRačun HR, MojeRačun RS, eSUF (entities subject to public procurement in Serbia), PEPPOL, etc.).

No, e-invoice receipt through the bizBox services is free of charge.

Yes, our solution is often selected by companies operating in various regions or having multiple international partners, since the bizBox network is also connected to other Slovenian and international electronic exchange networks or providers.

Yes, the bizBox or ZZI is an access point for PEPPOL and a provider of solutions compliant to PEPPOL specifications. We can integrate our users in the PEPPOL network and enable them a fast exchange of e-invoices with other users of that network as well.

Yes. In most European countries, the law permits the replacement of paper invoices with electronic ones. In the EU, Council Directive 2010/45/EU applies. Most Member States have already harmonised their legislation with the relevant Directive. Using the E2P (electronic to paper) support service, you can transfer to full issuance of e-invoices irrespective of your partner’s receipt options. You can store your e-invoices in the certified eHramba.si electronic archiving service.

First you need to arrange with your partner the receipt/transmission of electronic documents and confirm the start date of such communication. Furthermore, it is necessary to agree on the scope of EDI implementation – the types of messages/e-documents to be exchanged, the content of messages, communication protocol or selected EDI providers, as well as the contact person responsible for the project.

The bizBox offers a portal solution called EDIweb e-ordering, which a company may use to send and receive documents together with its business partners. The solution may be used for all of their EDI partners, both as customers and suppliers.

The introduction of EDI/electronic exchange can be completed in relatively short time, depending on the type of EDI solution selected and the scope of the project at hand. If the company uses the bizBox portal solution, a user from your company must register to the bizBox portal and complete an order form. Most ERP solutions in Slovenia have already integrated the bizBox eExchange. If your ERP supports e-documents in eSlog 2.0, you can use the electronic exchange with your partners immediately, otherwise we install the Windows bizBox Connect solution in your environment, which will replace integration.

If you wish to start a project implementing electronic exchange at your company, you must consult with your EDI solution provider and submit a list of business partners with which you wish to exchange data relevant to the company (types of e-documents, EDI standard, method of EDI connection, etc.). Each EDI partner also has its own unique GLN and chooses the desired mode of transmission and receipt of electronic documents at its own discretion.

You can turn directly to our call centre or use our online form.

Orders (ORDER)

Invoices (INVOIC)

Dispatch advice (DESADV)

Receipt of advice (RECADV)

Order for responses (ORDERRSP)

Inventory reports (INVRPT)

Sales reports (SLSRPT)

An e-invoice is an invoice that is issued by the issuer for the goods delivered or services rendered to its debtor or invoice recipient in electronic form and is an equivalent replacement for an invoice in paper form. The original of the issued invoice is the one that is sent to the partner and stored appropriately (so as to ensure its authenticity and irreversibility).

An e-invoice comprises an envelope, the structured section of the e-invoice in XML format and its visualisation in PDF format. A PDF attachment is not necessary, but is highly recommended.

Slovenia currently uses the eSlog 2.0 standard. In case you do not know what standard is used by your computer program, it is best that you contact the provider of your program.

Documents on the current standard are available at https://www.epos.si/eslog.

You should first check in what format your program provides export. With this data, you can then contact our sales department, which will check the options for document transformation.

You can send an e-invoice to Croatia from our web app for e-invoice creation. If your accounting system can be used to prepare a proper invoice for Croatia as well, you can do that from your program as well.

If you send invoices to budget users or the PPA network, the limit is 20 MB; the banking network permits the size of 2 MB, while there is no size limit within the bizBox network.

You can solicit your business partners using the prepared bizBox addresses for customers and suppliers. Draft addresses and instructions are available on request to be made at prodaja@zzi.si.

Yes. If the company sends or receives e-invoices, it is required to store them in electronic form.

Before you create your first invoice, it is recommended that you first save your partners. Hence, select the e-ordering app on the bizBox portal. Select Code lists -> Partners -> New partner. Fill in the mandatory data and the data you believe you need in the invoice.

• Registration number,

• address,

• postal code and post office,

• IBAN,

• BIC code (11 characters),

• No. of reference document,
• date of delivery/service,
• purpose code,
• reference,
• purpose of payment,
• method of payment.

Categories of taxation are:

AE - Reverse charge

E - Exempt from tax

G - Item subject to free export, tax is not charged

K - Exempt from VAT on intra-Community sale of goods and services

L - The Canary Islands general indirect tax

M - Tax on production, services and import in Ceuta and Melilla

O - Services not subject to VAT system

S - Standard rate

Z - Zero-rate goods

If tax is positive, S is used every time; if tax is not charged, it should be checked which category best suits the tax exemption.

The status of an outgoing invoice can be checked on the basic page of the e-ordering app, Latest events, or in the side bar Supplier – Invoices. The status of the document is displayed on the right side. The status options are entered, sent, delivered, not delivered, rejected, etc. Under the “not delivered” and “rejected” statuses, you will also see the reason for rejection.

If the reason for rejection refers to the basic information about the sender or recipient, you first need to correct the error in Code lists -> Partners.

If the error refers to content or invoice, it is best that you make a duplicate of the invoice sent. Upon reviewing the duplicate, you may edit the content due to which the invoice was rejected.

To break down items, click the button with the scissors icon. By breaking down items, you can specify different delivery dates for each item in the order.

An item may be rejected by entering 0 in the Confirmed quantity box. The app identifies that and automatically and accordingly sets the status of the item and the entire document.

When creating a delivery note from an order or confirming an order, all items from the original document are ranked by default in a single package. If you wish to distribute them differently, click the New package button and drop the desired item using the move-to icon button into the new package table. You can also enter dimensions or the SSCC code for each of the packages; however, no data is required on the package for the preparation of the document.

You select the desired item in the item code list. In the view of item details on the right side in the Partner specificities table, you select the desired business partner from the code list and enter the special features for the item that apply only to such a partner. When you select an item with special features entered in the code list upon document preparation, such features will be automatically taken into account in the entry form if data has been entered for the selected recipient. Otherwise, general data for the item will be entered.

Documents are accessible to the users of the eHramba.si service at all times on the bizBox portal if the user has authorisation to access the documents. Those companies that use the electronic archiving service in connection with existing business solutions that provide the integration of the electronic archiving service may also access documents through those solutions and via the electronic archiving desktop solution.

If you are being audited by FURS, the authorised person from your company submits a request for user access with limited rights (review or fixed-term access to a certain classification).

• Accessibility: preventing the loss of documents, providing access only to authorised persons
• Applicability: enabling inquiries (searches), providing readability and further use

• Integrity: providing intact and irreversible contents of documents
• Authenticity: maintaining authentic and original documents (compliance with the original document stored)
• Durability: providing the permanence of documents and compliance with other principles throughout the foreseen storage

A classification scheme is a list allowing you to structure, break down and classify material by content, competence, activity and business and professional function. It is ordinarily an annex to an internal regulation governing the management of materials at a company.

The list comprises classes and classes in turn comprise:

• classification marking (numerical marking or code representing the class),
• name or description of classification,
• storage period expressed in years.

Classes are typically not deleted or changed, while the addition of new ones is appropriately dated.

Storage periods are specified on the basis of regulations (basic regulations, sectoral regulations, policies) taking into account limitation periods and business requirements.

What is the difference between short-term and long-term electronic archiving?

Short-term storage is the storage of material for a 5-year period, while long-term storage period exceeds 5 years.

In long-term storage, it is necessary to pay attention to:

• maintaining data carriers due to their limited service life, any change of technology or increasing costs of their management, and

• providing an appropriate data format due to the possibility of obsolescence and consequently loss of applicability, required maintenance or threatened integrity of the content due to specific elements related to the software environment.

No, that is why it is first necessary to convert the document into a format fit for long-term electronic storage. Most common formats used are PDF/A, TIFF, JPEG, SVG, W3C XML, HTML5 and so on.

Since individual formats have their pros and cons, you can consider the key format features to select the appropriate format, i.e. their widespread use, applicability, openness, quality and documentation. Such features represent a wide range of criteria for the selection of an appropriate format.

An attachment for a non-member must be added when all members have already confirmed an electronic factoring compensation.

Within the application, the compensation initiator selects the Attachments module in the system.

The initiator uploads the file sent by a non-member of the system in the Attachments module by clicking Add.

After successfully uploading the attachment, the initiator selects the desired attachment and clicks the Link button.

A list of pending compensations is displayed containing non-members of the system, to which the initiator may add attachments.

In the list, the initiator looks for the compensation and selects the option Add non-member confirmation, and then posts its supplier specification.

A compensation cannot be confirmed if the supplier specification is not completed (unless your supplier has already done that for you).

To complete the supplier specification, the compensation must have the status Accepted (you can accept it by clicking Involved party -> Acceptances).

Then the involved party selects the option Add specification for supplier.

When entering the supplier specification, it is necessary to complete the boxes “description”, “invoice amount”, “due date” and “document No.” (other boxes are optional).

Then an item is added to the compensation (Add specification item) and stored (Save specification).

The compensation is confirmed by clicking Involved party -> Confirm.

If a party involved wishes to correct data in a compensation, they should send such an intent to the initiator (the request is also seen to other parties involved in the compensation) by clicking Request for change via the Involved party button.

If the supplier compensation (optionally, the customer specification may also be completed on behalf of your customer) has been completed, the chain compensation can be confirmed by clicking Involved party – Acceptances, and then Involved party – Confirm.

Notification about compensations can be set in the tab Settings –> Notification at company level –> mail –> Email address (enter the desired email address) - > Save.

If a compensation is not entered into books, it is visible in the follow-up tab despite confirmation.

LogChain is intended for all those taking part in the process of supplying shipments, freight or goods and who would like to know what is happening in the field.

The solution provides the traceability of documents and shipments to be delivered, access to the shipment status for the recipient of the goods, safe storage of all documents in the delivery process, the recording of packaging, etc.

The LogChain solution may be used by companies with one vehicle or a vehicle fleet containing over a hundred vehicles. The solution is tailored to small and large users.

If you already use electronic documents and would like to start working on the LogChain portal, you can start using it in practically a few days. If you wish to enter data in your back-office systems, the implementation depends primarily on the rate of implementation at the customer’s (1 to 6 months).

The LogChain can be used independently without any additional software, whereas you may also manage the entire delivery and tracking process from your back-office system.

The solution covers legally compliant signature capture. The LogChain enables the capture of location and time stamps at the time of delivery. All data is then transferred via safe channels to certified electronic storage of documents, where they are safely stored.